A loyal client is someone who purchases from you consistently; A "raving fan" is someone who buys from you AND refers you to their inner circle.

This module includes: 

• Lesson 1: What it Means to Be a Raving Fan
• Lesson 2: Let’s Create Broadcast-Worthy Moments!
• 1 Downloadable Module Worksheet
• 1 Module Quiz

Human beings are wired to reciprocate.  When we understand how to create reciprocity with our Clients, we are able to connect, discover, and fully engage with our Clients, effectively and efficiently!

This module includes: 

• Lesson 1:  To Receive, Your Must First Offer
• Lesson 2: Achieve Sales Simply by Sharing
• 1 Downloadable Module Worksheet
• 1 Module Quiz

According to Dr. Albert Mehrabian, 55% of our daily communications come from body language.  This lesson is about how to gain more influence through our body language.

This module includes: 

• Lesson 1: Your Hands, Teeth, and Eyes
• Lesson 2: The 2mm Difference by Tony Robbins
• 1 Downloadable Module Worksheet
• 1 Module Quiz

Authority is about obtaining mutual respect with your Client.  Having more authority can change your Client's perception of you and the quality of your commercial conversations.

This module includes: 

• Lesson 1: Establish Authority in our Language
• Lesson 2: Use the Right Vocabulary Around Money and Budget
• Lesson 3: Solution Phrases Give You More Control
• 1 Downloadable Module Worksheet
• 1 Module Quiz

Authority is about obtaining mutual respect with your Client.  Having more authority can change your Client's perception of you and the quality of your commercial conversations.

This module includes: 

• Lesson 1: The Formula to a Positive No
• Lesson 2: The Powerful Placement of “BUT” and a Constructive Solution
• 1 Downloadable Module Worksheet
• 1 Module Quiz

Do you sometimes find it challenging to have a commercial conversation (asking for the sale) with your client(s)?  This video explains why and how to approach this challenge.

This module includes: 

• Lesson 1: How to Gain COMMERCIAL CONFIDENCE in Client Engagements
• 1 Downloadable Module Worksheet
• 1 Module Quiz

Accurately spotting Client potential can help save us a lot of time and resources in our long-term Clienteling activities.  How can we spot Client potential more effectively? 

This module includes: 

• Lesson 1: The Two Ways to Spot Potential
• Lesson 2: Change How You Hear “Budget”
• Lesson 3: The Importance of Follow-up
• 1 Downloadable Module Worksheet
• 1 Module Quiz

Sales professionals often feel pressure to close sales and they focus a lot of energy on their conversion rate.  Here, we talk about the impact of try-on and its benefit to sales objectives.

This module includes: 

• Lesson 1: The Power of Try-On
• 1 Downloadable Module Worksheet
• 1 Module Quiz

Client discovery comes from asking the right questions and in the right tone.  Here are 4 types of questions all Sales Professionals must master in order to understand client needs.

This module includes: 

• Lesson 1: Four Types of Questions and Their Levels of Intimacy
• Lesson 2: Motivations Change, Values Don’t
• 1 Downloadable Module Worksheet
• 1 Module Quiz

Do you find it challenging sometimes to break-the-ice with someone you don't know?  Are you afraid to ask questions to someone who seem closed and unwilling?  This lesson will definitely help!

This module includes: 

• Lesson 1: Discovery Comes From Quality, Intentional Questioning
• Lesson 2: Always Make Your Intentions Clear
• Lesson 3: Embody the RIGHT Intentions
• 1 Downloadable Module Worksheet
• 1 Module Quiz

Get inspired by how other Sales Associates create memorable experiences for their Clients without needing to spend a substantial amount of money.  

This module includes: 

• Lesson 1: Take Risks to Create Broadcast-worthy Moments
• Lesson 2: Discover The Client’s Real Need
• Lesson 3: Gain Loyalty With Thoughtful Gestures
• 1 Downloadable Module Worksheet
• 1 Module Quiz

The story about Mrs. Wilcox.

This module includes: 

• Lesson 1: Meet Classy Mrs. Wilcox
• Lesson 2: Gestures Matter
• Lesson 3: Align Image with Behavior
• 1 Downloadable Module Worksheet
• 1 Module Quiz

Discover the attributes to empathy and know that it is a quality to be valued and a skill to be practiced if we want more meaningful connections in life.

This module includes: 

• Lesson 1: Learn Theresa Wiseman’s Four Attributes to Empathy
• Lesson 2: Misidentifying an Emotion Leads to Disconnection
• 1 Downloadable Module Worksheet
• 1 Module Quiz

When selling high-ticket items, trust between the Client and the Client Advisor determines the outcome. Discover the formula to building trust and loyalty with your Clients.

This module includes: 

• Lesson 1: What it means to be AUTHENTIC
• Lesson 2: RELIABILITY is Speed + Consistency
• Lesson 3: Intimacy Helps to Ask Deeper Questions
• 1 Downloadable Module Worksheet
• 1 Module Quiz

Intimacy is a level of discovery we want to reach in order to deepen the connection and trust between people.  Learn the impact of intimacy on building long-term, trust-based relationships.

This module includes: 

• Lesson 1: Intimacy Opens Doors to Deep Discovery
• Lesson 2: Get Comfortable with Uncomfortable Emotions
• Lesson 3: Hold Space for Emotional Vulnerability When the Situation Calls For It
• 1 Downloadable Module Worksheet
• 1 Module Quiz

Negotiation is not a test of our reactivity, but a test of our preparation and emotional intelligence. Are you ready to look and feel confident no matter what your counterpart does?

This module includes: 

• Lesson 1: Be Aware of Your Hot Buttons
• Lesson 2: The Concept of a Mental Balcony
• 1 Downloadable Module Worksheet
• 1 Module Quiz

Get inspired by a hotel steward who made client experience fun and memorable. Learn how he did it by being authentically playful and at ease.

This module includes: 

• Lesson 1: How to Be More PLAYFUL With Your Client
• 1 Downloadable Module Worksheet
• 1 Module Quiz

The word "yes" is the most important word in sales. Learn how to create more yeses in your Client interactions so when it's time to close the sale, you are sure to get a YES!

This module includes: 

• Lesson 1: How to Create a Spending Mood
• Lesson 2: Know Your Creations
• Lesson 3: The Power of the Yes/No Momentum
• 1 Downloadable Module Worksheet
• 1 Module Quiz

"Yes" is an important word in the world of sales. Learn how to create a YES momentum and a YES mood to buy now and buy more!

This module includes: 

• Lesson 1: Make The Attendance Easy
• Lesson 2: Make The Decision Easy
• Lesson 3: Make The Payment Easy
• Lesson 4: Make The Momentum to Follow-through Easy
  
• 1 Downloadable Module Worksheet
• 1 Module Quiz

Learn the 2 different ways to cross-sell and prepare the scenarios to support more product presentations for your cross-selling activities.

This module includes: 

• Lesson 1: Same Collection Conventional Cross Selling
• Lesson 2: Mix and Match Unconventional Cross Selling
• 1 Downloadable Module Worksheet
• 1 Module Quiz

Learn how to influence your client(s) to purchase high-ticket items and boost your average basket?

This module includes: 

• Lesson 1: The Principle of Three Pieces
• Lesson 2: How to PLANT THE SEED for Up-Selling
• 1 Downloadable Module Worksheet
• 1 Module Quiz

Conquer the challenges of consistency when it comes to the business of people. Explore the benefits of consistency and its impact on your long-term, high-end business.

This module includes: 

• Lesson 1: What is a CONSISTENT APPROACH Inspired by a Ritz Carlton Story
• Lesson 2: Every Client Deserves to Experience Your Highest Standard
• 1 Downloadable Module Worksheet
• 1 Module Quiz

Building trust with Clients is the most important element in high-ticket business. Explore inspirations on how to prioritize your Client's interests without over-compromising your own.

This module includes: 

• Lesson 1: How to Gain Trust by PRIORITISING CLIENT
• 1 Downloadable Module Worksheet
• 1 Module Quiz

Closing is such an important word in sales, yet the word itself sets limitations on our creativity and resourcefulness. In this lesson, find out how to reframe the close for more success in sales!

This module includes: 

• Lesson 1: How to Rethink Closing the Sale
• 1 Downloadable Module Worksheet
• 1 Module Quiz